If you would like more information about the HMO Report Card, you can call the Office of the Patient Advocate at 1-213-897-0579. The information contained in this report and on the HMO Report Card has been voluntarily provided by the participating health plans and has not been verified. To make sure a health plan offers a service you need, call the health plan at the numbers provided below.
Contact Information for Health Plans and the Languages they Serve
AetnaUS Healthcare
English; Spanish; Phone Interpreters, 1-800-756-7039
Blue Cross
Spanish all day, Vietnamese, Tagalog, Chinese from 4pm-12am, 1-800-999-3643
Blue Shield
English, Telephone interpreters, 1-800-200-3242
CIGNA HealthCare California
English, Spanish, Telephone Interpreters, 1-800-832-3211, press 1 then press 3
Health Net
English, Other Languages Unit - Northern California,1-800-638-3889; Southern California, 1-800-522-0088
Cantonese 1-877-891-9050; Korean 1-877-339-8596; Spanish 1-800-331-1777; Tagalog 1-877-391-9051; Vietnamese 1-877-339-8621
Health Plan of the Redwoods
20 languages on staff, 1-800-248-2070
Inter Valley
English and Spanish only, 1-800-251-8191
Kaiser
English, Spanish, Cantonese, Mandarin, Telephone Interpreters, 1-800-464-4000
Lifeguard
English; Telephone Interpreters, 1-800-995-0380
National Med
English; Spanish, Phone Interpreters, 1-800-468-8600
PacifiCare
English, Spanish, Phone Interpreters, 1-800-624-8822
Universal Health Care
English, Spanish, Phone Interpreters, 1-800-635-6668
Western Health Advantage
English, Spanish, Telephone Interpreters, 1-888-227-5942
