High quality care maximizes the likelihood of positive health outcomes. At the most basic level, this requires health systems to be responsive to patients and to develop mechanisms for delivering culturally and linguistically appropriate care.

Communities Have Unique Needs

Asian Americans, Native Hawaiians, and Pacific Islanders face cultural and language barriers when accessing health care. Despite having higher rates of certain health conditions, many Asian Americans, Native Hawaiians and Pacific Islanders do not receive the recommended levels of prevention, counseling or care they need. Identifying cultural and linguistic competence as a quality measure would strengthen quality improvement programs and equip health care systems to respond to the unique needs of Asian American, Native Hawaiian and Pacific Islander communities, such as access to community-based care and culturally and linguistically appropriate services and health workers.

Key components of health care quality include:

  • Cultural Competency
  • Language Access
  • Workforce Diversity
  • Health Information Technology